Resolving ‘Error Retrieving Information From Server DF-DFERH-01’ On Android

The “Error Retrieving Information From Server DF-DFERH-01” on Android devices, including its meaning, causes, and various methods to fix it, such as restarting the device, updating the OS, managing Google Play Store settings, and adjusting permissions, can be a valuable resource for Android users.

In this detailed article about resolving issues with the Google Play Store on Android devices, including using alternative Google accounts, clearing cache, using different networks or VPNs, uninstalling conflicting apps, adjusting settings, and other troubleshooting methods, can offer valuable guidance for users.

Here’s a structured approach to the article:

Error Retrieving Information From Server DF-DFERH-01

What Does “Error Retrieving Information From Server DF-DFERH-01” Mean?

This Error typically appears when Android users try to use or download apps From the Google Play Store. It indicates a problem with Retrieving Information From the Server, preventing app downloads or updates.

Causes of “Error Retrieving Information From Server DF-DFERH-01”

Common causes include:

  1. Connection Issues: Problems with the internet connection.
  2. Google Play Store Glitches: Temporary issues with the Play Store app.
  3. Outdated Software: Running outdated versions of the Google Play Store or the Android OS.
  4. Corrupted Cache/Data: Corrupted cache files or data within the Play Store app.

Some Methods To Resolving ‘Error Retrieving Information From Server DF-DFERH-01’ On Android

Force Restart Your Android Device

A simple force restart can often resolve this issue:

  1. Hold Power Button: Press and hold the power button until the restart option appears.
  2. Select Restart: Choose ‘Restart’ to reboot your device.

Enable Google Services Framework on Your Device

Ensure the Google Services Framework is enabled:

  1. Settings: Go to your device’s settings.
  2. Apps: Find ‘Google Services Framework’ and ensure it’s enabled.

Update Your Device’s OS to the Latest Build

Keep your Android OS updated:

  1. Settings App: Open the settings app.
  2. Software Update: Navigate to ‘System’ and then ‘Software update’ to check for and install any available updates.

Update the Google Play Store to its Latest Build

Ensure your Google Play Store is up-to-date:

  1. Play Store App: Open the Google Play Store app.
  2. Settings: Go to the app settings and tap on ‘Play Store version’ to check for updates.

Delete Dump on Samsung or Supported Android Phones

For Samsung users:

  1. Dialer App: Open the phone dialer.
  2. Enter Code: Dial *#9900# and select ‘Delete dumpstate/logcat’.

Opt Out of Interest-based Ads on Your Phone

Change your ad settings:

  1. Settings: Go to settings and navigate to ‘Google’.
  2. Ads: Select ‘Ads’ and opt-out of interest-based ads.

Disable and Enable the Google Play Store

Refreshing the Play Store:

  1. Settings: Go to ‘Apps’ or ‘Application Manager’.
  2. Play Store: Find Google Play Store, disable and then re-enable it.

Enable All the Permissions Required by Google Play Store and Related Apps

Check app permissions:

  1. Settings: Access ‘Apps’ or ‘Application Manager’.
  2. App Info: Find Google Play Store and related apps, and ensure all necessary permissions are granted.

Uninstall Updates of the Google Play Store

Revert to the factory version:

  1. Settings: Open ‘Apps’ or ‘Application Manager’.
  2. Google Play Store: Select it and tap ‘Uninstall updates’.

Readd Your Payment Method to the Google Play Store

Update payment Information:

  1. Play Store: Open the Google Play Store app.
  2. Account: Go to ‘Account’, then ‘Payment methods’ to re-add your payment Information.

Try Another Google Account in the Play Store

Switching to a different Google account can sometimes resolve Play Store issues:

  1. Settings: Open your device’s settings.
  2. Accounts: Go to ‘Accounts’ and add or switch to another Google account.
  3. Retry Play Store: Open the Google Play Store with the new account.

Clear Cache/Data of the Google Play Store and Other Related Apps

Clearing cache and data can resolve many app-related problems:

  1. Settings: Navigate to ‘Apps’ or ‘Application Manager’.
  2. Find Play Store: Select ‘Google Play Store’ and clear cache and data.
  3. Repeat for Related Apps: Do the same for Google Play Services and Google Services Framework.

Try Another Network or Use a VPN

Network issues can affect Play Store accessibility:

  1. Switch Networks: Try connecting to a different Wi-Fi network.
  2. Use a VPN: A VPN can also help, especially if there are regional restrictions in place.

Uninstall Conflicting Apps

Some apps might conflict with the Play Store:

  1. Identify Conflicting Apps: Look for recently installed apps that might cause conflicts.
  2. Uninstall: Remove these apps to see if the issue resolves.

Disable Developer Options of Your Phone

Developer options can interfere with normal app functioning:

  1. Settings: Go to ‘System’ and then ‘Developer options’.
  2. Disable: Turn off the Developer options.

Use the Browser Version of the Google Play Store

If the app isn’t working, try the web version:

  1. Web Browser: Use a browser to access the Google Play Store website.
  2. Log In: Sign in with your Google account to download and install apps.

Reset App Preferences of Your Android Device

Resetting app preferences can restore default settings:

  1. Settings: Open ‘Apps’ or ‘Application Manager’.
  2. More Options: Tap on the three dots or ‘More’ and select ‘Reset app preferences’.

Re-add Your Google Account to the Device

Removing and re-adding your Google account can help:

  1. Settings: Go to ‘Accounts’.
  2. Remove Account: Take out your Google account and then add it back.

Reset Your Android Phone to the Factory Settings

As a last resort:

  1. Backup Data: Ensure all important data is backed up.
  2. Factory Reset: Use the ‘Factory reset’ option in your settings to reset your device.


The “Error Retrieving Information From Server DF-DFERH-01” can be a temporary setback for Android users. With various troubleshooting methods, ranging From a simple restart to updating apps and permissions, this issue is often resolvable.

Staying on top of updates and regularly clearing cache can also help prevent future occurrences.

From clearing cache and data to resetting app preferences and even factory resetting your device, these methods cover a wide range of potential solutions. Remember to backup important data before performing any major resets.