How To Fix ‘Hisense TV Remote Not Working’ Error

Hisense TVs, known for their smart features and high-quality displays, occasionally face issues with their remotes not working properly. This can be a source of frustration for users who rely on their remote for seamless TV operation.

Understanding what causes the Hisense TV remote to malfunction and knowing the steps to fix it are crucial for uninterrupted viewing.

This article will explain the meaning behind the “Hisense TV Remote Not Working” error, its causes, and provide a detailed guide to resolve this issue.

Understanding the “Hisense TV Remote Not Working” Issue

When your Hisense TV remote stops responding, it means that the remote is unable to communicate effectively with the TV. This issue can manifest as the remote being completely non-functional or only certain buttons working.

Causes of the Hisense TV Remote Not Working Error

The malfunctioning of Hisense TV remotes can be due to various reasons, including:

1. Battery Issues: Dead or weak batteries are the most common cause.
2. Obstruction: Physical obstructions between the remote and the TV.
3. Remote or TV Software Glitches: Temporary software glitches in the remote or the TV.
4. Hardware Damage: Physical damage to the remote.
5. Interference from External Devices: Other electronic devices may interfere with the remote’s signal.

Step-by-Step Guide to Fix the Error

Check the Remote’s Operation

1. Replace Batteries: Start by replacing the batteries in the remote.
2. Check for Obstructions: Ensure there are no obstructions between the remote and the TV’s IR sensor.
3. Inspect for Physical Damage: Look for any signs of damage on the remote.

Perform a Cold Restart of the Hisense TV

1. Unplug the TV: Disconnect the TV from the power source.
2. Wait: Leave it unplugged for about 60 seconds.
3. Reconnect and Test: Plug the TV back in and try using the remote.

Disable RemoteNow Accessibility Feature/App of the TV

1. Access TV Settings: Use the buttons on the TV itself to navigate to settings.
2. Locate RemoteNow Settings: Find the RemoteNow feature and disable it.
3. Recheck Remote Functionality: See if disabling RemoteNow resolves the issue.

Use the Menu Button of the Remote to Switch its Transmission Mode

1. Locate the Menu Button: Find the ‘Menu’ button on your remote.
2. Change Transmission Mode: Press and hold the ‘Menu’ button for a few seconds to switch the transmission mode.
3. Test the Remote: Try using the remote again to see if this resolves the issue.

Use The Hisense TV Setup Assistant to Configure the Remote

1. Access Setup Assistant: On your TV, navigate to the Setup Assistant.
2. Reconfigure Remote: Follow the on-screen instructions to reconfigure your remote.

Update the Firmware of the Hisense TV to the Latest Build

1. Access TV Settings: Using the TV buttons, go to settings.
2. Find Firmware Update Option: Look for a ‘System Update’ or ‘Firmware Update’ option.
3. Install Updates: Download and install any available updates.

Resetting Hisense TV to Factory Defaults

A factory reset should be your last resort, as it will erase all your settings and preferences. Here’s how to do it:

1. Access the Main Menu: Use the buttons on the TV to navigate to the main menu.
2. Go to Settings: Select the ‘Settings’ option.
3. Find the Reset Option: Look for an option like ‘System’, ‘Advanced’, or ‘Reset & Admin’.
4. Select Factory Reset: Choose ‘Factory reset’ or ‘Reset to default’.
5. Confirm the Reset: Follow the on-screen instructions to confirm and complete the reset process.

Other Methods to Fix Hisense TV Remote Not Working

Check the Remote’s Batteries

• Replace the Batteries: Often, the simplest solution is to replace the old batteries with new ones.

Inspect the Remote for Physical Damage

• Visual Inspection: Check the remote for any signs of physical damage.

Clean the Infrared Sensor on the TV and Remote

• Remove Obstructions: Ensure there are no objects blocking the IR sensor on the TV.
• Clean the Sensor: Gently wipe the sensor on both the TV and remote with a clean, soft cloth.

Try Unpairing and Re-pairing the Remote

• Unpair the Remote: Follow the specific instructions for your Hisense model to unpair the remote.
• Re-pair the Remote: After unpairing, pair the remote again with the TV.

Check for External Interferences

• Electronic Interference: Ensure there are no electronic devices near your TV or remote that could be causing interference.

Test the Remote’s Infrared Emission

• Camera Test: Point the remote at a camera or smartphone camera and press a button. You should see a light on the camera screen if the IR emitter is working.

Update the TV’s Firmware

• Check for Updates: Ensure your Hisense TV’s firmware is up to date by checking the settings menu.

Use a Universal Remote or Smartphone App

• Alternative Control: As a temporary solution, consider using a universal remote or a smartphone app that can control your TV.

Conclusion

The “Hisense TV Remote Not Working” error can be resolved through various troubleshooting methods, such as checking the remote’s operation, performing a cold restart of the TV, adjusting settings, and updating the TV’s firmware.

Regular maintenance of the remote, including battery checks and ensuring clear transmission pathways, can prevent such issues.

If these solutions do not resolve the problem, the remote or the TV itself may require professional repair or replacement. Remember, understanding and promptly addressing such issues can enhance your Hisense TV viewing experience.